Customer Service
To provide you with quick answers to many common questions, you many want to view our links on shipping, privacy and pricing. We hope you quickly find the answer to your question, but just in case you don't, please call us at 205-879-0125, or send an e-mail to sales@table-matters.com.
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Shipping, Tax and Pricing
All in stock orders are processed and shipped within 5-7 business days. We will notify you by email within two business day if your order is out of stock. We will ship all orders by UPS Ground Service unless otherwise requested. All shipments to Hawaii, Alaska and Puerto Rico must be shipped by UPS Second Day Air. Unfortunately we cannot accept orders to be shipped outside of the United States with the exception of Canada. Delivery Service via courier is available in the Mountain Brook, Homewood, Vestavia, Southside and Downtown areas. To arrange for delivery, call 205-879-0125. Expedited Delivery If it is important that your order arrive in the fastest way possible, we offer UPS Next Day Air and Second Day Air on all orders. In order to avoid confusion or problems, please note the following. Processing time (not shipping time) for internet orders is 1-2 days. Because we do not ship on Saturday and Sunday, orders placed online after 3pm on Thursdays will not be shipped until Monday. Additionally, orders placed after 3pm on any week day will not be processed until the following day. If your order is out of stock, we will notify you within 48 hours, so that you may choose a different item, or change to standard ground delivery. Our recommendation: If it is absolutely critical that your order arrive by a specific date, contact us at 205-879-0125 during the following hours,
Our Customer Care Representatives will happily assist you and will recommend the fastest method of delivery. Sales tax 3) Policies: Return Policy Returns must be made within 14 days of the sale for store credit only. Special-order merchandise and custom-made linens are non-returnable and non-cancelable. A store credit will be issued for obviously unused merchandise (except items that are personalized or special ordered), when returned within 14 days, in the original box and with the receipt. All sales are final on sale merchandise. All store credits will be issued less shipping and handling. Store credit must be used within 12 months. Please let us know if you receive duplicate catalogs, have changed your mailing information or do not wish to be on our mailing list. Pricing Policy We make every effort to ensure the accuracy of our prices and information, but mistakes and typographical errors do occur. We reserve the right to correct those errors and apologize for any inconvenience. Certain discounts are available when shopping online. If you have a promotion code, you may enter it when checking out to receive the discount. Discounts may never be combined. |
